Payments

How ASTORIS authorises, verifies, records and refunds customer payments.

Effective date: 2026-08-31 · Version 2026-08-31

Seller and payment provider

Индивидуальный предприниматель Василиади Кристина Сергеевна remains the seller unless checkout expressly identifies a different merchant of record. The active payment provider and payable total are displayed before the customer submits payment.

Payment authorisation

Card details are entered only in the payment provider's protected interface. ASTORIS does not request full card numbers by email and does not store card security codes. A browser redirect or screenshot is not proof of payment: an order is released only after server-side verification of the provider reference, currency and exact amount.

Currency and conversion

Checkout states the transaction currency. A foreign card issuer may convert the amount and add its own exchange or cross-border charge. Any estimate shown outside the payment interface is informational; the issuer controls the final card-account conversion.

Receipts

ASTORIS sends the commercial confirmation and the fiscal receipt required for the active payment route. Keep both with the private order link. Contact info@os-sota.ru if a required record is missing.

Failed, duplicated and unauthorised payments

A failed authorisation does not send an order to production. Report a duplicate or unrecognised charge immediately with the order number, amount, date and the last four card digits only. Do not email full payment credentials.

Refunds and disputes

Approved refunds are returned through the original payment route where technically and legally possible. The customer's bank may take additional time and exchange-rate differences may occur. Starting a chargeback does not remove the duty to provide truthful information or return goods where lawfully required.