Shipping and delivery

How made-to-order ASTORIS products are produced, dispatched and delivered.

Effective date: 2026-08-31 · Version 2026-08-31

Destinations

We accept orders only for countries enabled at checkout. A visible product does not mean it can be delivered to every country. Checkout is blocked where payment, tax, privacy, product-safety or fulfilment requirements are incomplete.

Production and delivery estimate

The product page and checkout show the available production and delivery estimate for the selected product and destination. The estimate begins after verified payment and order acceptance. Different items may arrive separately.

Tracking and delays

When tracking is available, it is sent to the order email. If we cannot dispatch within the promised period, we will notify the customer and provide the cancellation, consent-to-delay or refund option required by applicable law.

Address accuracy

The customer must review the address before payment. Contact us immediately if it is wrong. Once production or dispatch begins, a change may be impossible. This does not limit remedies where ASTORIS or its partner caused the error.

Loss and damage

Report a missing or visibly damaged parcel to info@os-sota.ru with the order number, delivery details and photographs where relevant. We will investigate with the carrier and provide the mandatory remedy.

Customs

Import VAT, duty and handling treatment depends on the production route and destination. Read Customs and taxes before ordering.